This Privacy Policy explains how Graha Gyaan ("we", "us", "our") collects, uses, stores and protects your personal information when you visit grahagyaan.com or request an astrology service from us.

We understand that a birth chart is deeply personal. People come to us with questions about their marriage, health, money and family, and they are trusting us with information they may not have shared with anyone else. We treat that seriously.

1. Information we collect

Information you give us directly. When you make an enquiry, book a consultation or use a chart tool, we may collect:

• your name;
• your date of birth, exact time of birth and place of birth;
• your email address, phone or WhatsApp number;
• the questions, concerns or circumstances you choose to share with us;
• for horoscope matching, the same details for the second person; and
• your city or country, where relevant to pricing or scheduling.

Payment information. Payments are processed by third-party payment providers. We receive confirmation of payment and a transaction reference, but we do not collect or store your full card number, CVV, UPI PIN or net-banking credentials.

Information collected automatically. Like most websites, our servers and analytics tools record technical data such as your IP address, browser and device type, pages visited, referring page and the date and time of your visit. This is used in aggregate to keep the site secure and understand how it is used.

2. Cookies and similar technologies

We use cookies and similar technologies to keep the website working correctly, remember your preferences, protect against spam and abuse, and measure traffic through analytics services such as Google Analytics and Google Search Console.

You can block or delete cookies through your browser settings. Essential cookies cannot be switched off without affecting how the website functions; blocking analytics cookies will not affect your ability to use our services.

3. How we use your information

We use your personal information only for the following purposes:

• to cast your horoscope and prepare the reading, matching or consultation you asked for;
• to contact you about your enquiry, appointment or delivery;
• to process your payment and issue receipts or refunds;
• to answer your questions and provide customer support;
• to keep records required for accounting, tax and legal compliance;
• to maintain the security and integrity of our website; and
• to send you occasional updates or offers — only where you have opted in, and you can unsubscribe at any time.

We do not use the contents of your chart or consultation for advertising, profiling or any purpose other than serving you.

4. Legal basis and consent

We process your information on the basis of your consent, given when you submit your details to us, and where necessary to perform the service you have requested or to comply with a legal obligation. You may withdraw your consent at any time by contacting us, though this may mean we can no longer provide the service.

5. When we share information

We do not sell, rent or trade your personal information. We share it only in these limited circumstances:

• Our astrologers and staff — the people who need your details to prepare and deliver your reading. They are bound to keep it confidential.
• Service providers — payment gateways, website hosting, email and messaging platforms, and analytics providers, strictly to the extent needed to run our business.
• Legal requirements — where we are required to disclose information by law, by a court, or by a government authority, or to establish or defend a legal claim.
• Safety — where disclosure is necessary to prevent serious harm to any person.

6. Security

Our website is served over an encrypted HTTPS connection and protected by a web application firewall. Access to consultation records is limited to the people who need it, and payment data is handled by PCI-compliant payment providers rather than by us.

We take reasonable technical and organisational steps to protect your information. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. Please do not send us financial credentials, passwords or identity documents over WhatsApp or email — we will never ask you for them.

7. How long we keep your information

We keep your birth details and consultation records for as long as needed to serve you — for example, so we can refer back to your chart if you return for a follow-up — and to meet our legal, accounting and tax obligations. Where information is no longer needed for any of those purposes, we delete it or anonymise it.

8. Your rights and how to delete your data

You may at any time ask us to:

• confirm what personal information we hold about you;
• provide a copy of that information;
• correct information that is inaccurate or incomplete;
• delete your birth details, consultation records and contact information; or
• stop sending you marketing messages.

To make any of these requests, email grahagyaanastro@gmail.com from the address you contacted us with, or message us on WhatsApp at +91 90567 95856. We will respond within 30 days.

Please note that we may need to retain a minimal transaction record after deletion where tax or accounting law requires it.

9. Children

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. Where a parent or guardian asks us about a child's chart, we rely on their consent and handle those details with the same confidentiality. If you believe a child has given us information directly, please contact us and we will delete it.

10. Third-party websites

This website may contain links to other websites, and we may communicate with you through third-party platforms such as WhatsApp. We are not responsible for the privacy practices of those services. We encourage you to read their privacy policies before sharing information with them.

11. International users

Graha Gyaan operates from India, and information you send us is stored and processed in India. If you contact us from another country, you understand that your information will be transferred to and handled in India under this policy.

12. Changes to this policy

We may update this Privacy Policy from time to time. The revised version takes effect when published on this page, and the "last updated" date above will change. Where a change is significant, we will make a reasonable effort to notify you.

13. Contact and grievances

If you have a question, concern or complaint about how we handle your personal information, please contact our Grievance Officer:

Grievance Officer — Graha Gyaan
231-F Kitchlu Nagar, Ludhiana – 141001, Punjab, India
Email: grahagyaanastro@gmail.com
Phone / WhatsApp: +91 90567 95856

We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

This policy should be read together with our Terms and Conditions.